If the support articles don’t have the information you need, scroll to the bottom of the article and you’ll find the option to contact Xero support. That’s where our customer experience team comes in. While the majority of our customers find what they’re looking for in the support articles, sometimes your question is a little more complex and we need to give you individual support to solve it with you. So if you think you’ve read one before, take another look because it may have changed.
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These support articles are updated and optimised every day by our team of professional writers, and we add new articles for new product features or ‘trending’ issues. It knows what page you’re on in the product and uses machine learning to tell what other customers commonly need help with in that exact spot – and what support articles they found useful.
This shows you content from Xero Central, but is even smarter. You can also get help by clicking the question mark in the top right corner inside Xero. Xero Central uses smart technology to learn whether you’re a small business customer or an accountant or bookkeeper, what you’ve searched for before, and what customers similar to you have searched for. Simply type your question into the search bar and you’ll see a number of articles come up based on what the search engine knows about you from your Xero account.
When you have a question about Xero, the first place to head to is Xero Central.
Here’s how you can get the help you need and get back to what you love – running your business. It has a range of content to help answer your questions about Xero, including how-to articles, videos, community discussions and the option to raise a case with our customer experience team if you get really stuck. Xero Central is our one-stop-shop for getting the support you need. We know that when you have a question about Xero, you want a helpful answer quickly so that you can get back to work.
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